Important Update on Your EraseStitch ProPen Order

We've received several inquiries regarding the timeline for the delivery of our newly introduced EraseStitch ProPen. We want to take a moment to address and clarify the situation for our valued customers.

Manufacturing and Email Communication Update

To provide the EraseStitch ProPen at a competitive price, we made the decision to place bulk orders with our manufacturing partners. This approach, while cost-effective, involves a longer production cycle. We understand that waiting can be frustrating, and we appreciate your patience and understanding as we strive to deliver a product that meets our high standards and your expectations.

Additionally, we are aware that some of you have experienced difficulties receiving timely responses via email. Please be informed that we are currently experiencing technical issues with our email system, which we are actively working to resolve. Our team is making every effort to respond to all inquiries as quickly as possible.

Current Status

We are currently in the final stages of production and are working diligently to expedite the process without compromising on quality. We anticipate the first batch of the EraseStitch ProPen will be ready for shipping soon.

Our Commitment

We are committed to transparency and keeping you informed. Should there be any further updates or adjustments to the timeline, or our communication systems, we will share this information with you immediately.

Thank You

Thank you for your patience and understanding. We are as excited as you are for you to receive and experience the benefits of the EraseStitch ProPen. Your support and enthusiasm mean the world to us.